The customer who makes an apartment reservation, at the same time accepts these regulations, which are an integral part of the apartment rental agreement.
Reservations can be made by filling out the application form on the website, by e-mail or by phone. The confirmation of the reservation is an advance payment of 30% of the rental value to the bank account provided on the website. Within 24 hours of making the reservation, the customer receives an e-mail confirmation. If the booking is made on Friday, Saturday or Sunday, confirmation will be sent on Monday. The minimum rental period is two days, or one with an additional fee.
Fees for renting apartments are collected in two installments. The first installment of 30% of the amount due (when booking an apartment for one day, the advance payment is 100%) should be paid by bank transfer within 2 working days of receiving the booking confirmation, but not later than on the day of arrival. Lack of payment within the above period means withdrawal from the rental contract. The Client is obliged to pay the remaining amount on the day of the commencement of the stay. Payments must be made by bank transfer or cash. The advance payment is non-refundable.
At any time, the Customer may transfer to another person all rights due to him under the reservation, if at the same time that person confirms the assumption of all obligations resulting from this reservation. In such a situation, you should immediately notify us of the change of the booking party, providing his personal details (name, surname, contact telephone number, e-mail address).
The customer is obliged to inform the person responsible for handing over the keys at least one hour before arrival at the apartment. If it is not possible to arrive at the previously agreed time, the Customer is obliged to immediately notify the person responsible for handing over the keys by phone. In addition, the Lessor is obliged to pay the amount shown on the booking confirmation even if, for reasons beyond our control, the arrival or stay is delayed or shortened (personal reasons, communication difficulties, strikes, etc.). For safety reasons, the customer is obliged to present an identity card or other identity document and fill in the registration card immediately upon arrival.
The hotel day lasts from 14.00 on the day of arrival until 11.00 on the day of departure.
At the time of handing over the keys to the Customer, a deposit of PLN 200 is charged.
The access to our apartments is really easy. The building is designed and adapted also for disabled persons , who may use lift. Moreover as our Guest you may use individual parking place and special room for skis and bicycles.